Frequently asked questions
Quick answers to the questions Basker users ask most often
Quick answers to the questions Basker users ask most often. If you don't find what you're looking for here, check the Glossary or contact sales.
Getting started
How do I sign in to my Basker site?
Sign in to Basker at basker.app. If you can't access your site, contact sales. See Quick start for the full first-time setup walkthrough.
Where do I start?
If you're new, Quick start walks through the smallest path to a working Basker site. For a high-level mental model first, see Core concepts.
Does Basker host my site?
Yes — Basker hosts the public site, the admin, and the content. You connect a domain, add content, and visitors reach it through Basker's CDN.
Content
What's the difference between a draft and a scheduled record?
A draft is content that exists but isn't visible to visitors. A scheduled record is finalised and set to publish at a future moment. Both are invisible to visitors until publish; the difference is whether the publish moment is set. See Drafts, preview, and publishing.
How do I roll back a change?
Open the record's version history, find the version you want to restore, and choose Restore this version. Basker creates a new draft from the older content; review and publish to make the rollback live. See Versioning and history.
Can I preview a draft before publishing?
Yes. Each record has a Preview option that renders the draft as it will appear on the live site. You can also share a preview link with someone who doesn't have a Basker account. See Drafts, preview, and publishing.
How do I move a page to a different place in my site's navigation?
Drag the page in the page tree. Moving a page also updates its URL, and Basker creates an automatic redirect from the old URL to the new one. See Organising pages in the site tree.
What happens to old URLs when I rename a page?
Basker creates an automatic redirect from the old URL to the new one. Bookmarks and external links pointing at the old URL still work.
Events
What's the difference between an event and an event instance?
An event is the top-level production or show — the editorial container. An event instance is a single dated occurrence of that event — what audiences see as a showtime. One event can have many instances (one per night of a run). See Create events and Event instances.
Can I have an event that runs at multiple venues?
Yes. Set the event's primary venue, then override the venue on individual event instances that take place elsewhere — useful for tour dates or runouts. See Event instances.
How do I list upcoming events on my homepage?
Build a smart collection of events with a start date "after now". Most themes can render a smart collection in a homepage block.
Languages
How do I add a second language to my site?
Open the language settings and add the language you need. From then on, every translatable field gains a language switcher. See Languages and translation.
What happens to fields I haven't translated yet?
They fall back to your default language. Visitors browsing in the other language see the default-language version until the translation is filled in.
Apps and integrations
Which ticketing systems does Basker support?
Tessitura, Spektrix, Elevent, and others. See the Apps & integrations section for the full list and what each integration does.
Can I sell tickets directly through Basker?
Basker doesn't sell tickets itself. It connects to the ticketing platform you already use, so visitors can browse, learn, and book without leaving your site.
How do I install a new app?
Most apps are installed by Basker support — they require credentials, agreements, or setup work that happens once. Contact sales to get an app installed for your site. Once installed, the app's configuration appears in your site's Apps area.
Users and permissions
How do I invite a colleague to my site?
Add them in the Users area, set their role, and Basker emails them an invitation link. See Inviting users.
Can a user have access to more than one Basker site?
Yes. Basker accounts are tied to email addresses. The same user can sign in to multiple sites and have different roles on each.
Can someone outside my organisation access content?
Yes — through the Collaborator model. Collaborators get limited access scoped to specific content, useful for partner venues, freelancers, and agencies.
Site management
How do I change my site name?
Open General settings and update the name.
How do I add a domain?
Open Domains, add the domain, and configure DNS at your registrar. Basker verifies the domain and provisions HTTPS automatically.
How do I find out who changed something?
The Site activity log records every meaningful change with the user, action, time, and affected record.
Something looks wrong on my live site. Where do I start?
Three places, in order:
- The page in the editor — check whether the issue is content (a typo, a missing image, a wrong setting on the page).
- Theme settings and Theme logs — if the issue is visual or behavioural and matches every page of a certain type, it's likely theme-related.
- The Site activity log — check whether something changed recently that might explain the difference.
If none of those help, contact sales with the page URL, a description of what's wrong, and screenshots.
Searching
How do I improve search results on my site?
Basker's search is automatic and tuned by default. To nudge specific results higher, set up search boosts. To handle alternate spellings or terms, set up search synonyms.
Why doesn't my page show up in search?
Most likely it has Show in search turned off. See Visibility.